HR: Helpful or Reproachful?

HR Office: Helpful, which means I get to keep my job:
Employee: Our health insurance sucks. I keep having to pay bills and I don't understand the paperwork.
HR: I understand - it's complicated and frustrating. Legally, I should not see your medical records but if you want to bring in the paperwork I can help you organize and double check the statements.
Employee: Brings in a 2" thick folder, with envelopes which have never been opened.

HR Office: Reproachful, a job search imight be in the future.
Employee: Our health insurance sucks.
HR: It's a new policy - did you review the insurance guidebook? Employee: No
HR: Have you set-up your password on the website? Employee: No
HR: Did you confirm that your doctor is in-network? Employee: No
HR: Have you attended any of the brown-bag training sessions? Employee: No
HR: Do you read the e-mails, memos, and employee newsletters? Employee: No
HR: Are you interested in the company wellness program? Employee: No
HR: Have you asked if a generic drug might be appropriate? Employee: No
HR: Have you taken advantage of the mail-in pharmacy program? Employee: No
HR: Are you willing to take any responsibility towards your health care? Employee: No
HR: Are you seeing any pattern here regarding the problem? Employee: No
HR: OK, then bring me your paperwork and I'll see what I can do.